The website exnovo.gr was created by the company Stelios Thomadakis & PC, with headquarters at 31 Eschilou Str, Psirri, PC 10554, Tax Identification Number: 801082178, (GEMI number: 148651802000), phone: +30 210 32 17 722, email: firstname.lastname@example.org, and is its copyright, retains the exclusive copyright in the design and content of the Website, with the exception of material added by its users.
Exnovo.gr reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store. It is clarified that the change of terms does not include orders that have already been placed.
2.Information Provided and Products
Exnovo.gr is committed to the completeness and validity of the information provided on the website www.exnovo.gr, both in terms of the existence of the essential characteristics that are described on a case-by-case basis for each product and the accuracy of the data concerning the services provided by the online store of exnovo.gr subject to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of the website due to force majeure.
3.Limitation of Liability
The online store of exnovo.gr is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also exnovo.gr has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it.
4.Intellectual Property Rights
The website www.exnovo.gr is the official website of exnovo.gr. All content on the websites, posted by exnovo.gr , including images, graphics, photographs, drawings, texts, services and products are the intellectual property of exnovo.gr and are protected under the relevant provisions of Greek law, European law and of international conventions. The names, images, logos and insignia representing exnovo.gr and / or its online store and / or third parties affiliated with them and their products or services are the exclusive trademarks and distinctive features of exnovo.gr or / and www.exnovo.gr and / or the above third parties and are protected by Greek, EU and international trademark and industrial and intellectual property laws and unfair competition. In any case, their appearance and display on the websites www.exnovo.gr should in no way be construed as a transfer or assignment of their license or right of use.
The users of the website www.exnovo.gr accept that they will not use them and the online store of exnovo.gr for sending, publishing, sending by e-mail or otherwise transmitting any content that is illegal, harmful, threatening, offensive, annoying, defamatory, obscene, libelous, violates someone else’s privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, may not be transmitted in accordance with the law or contractual or managerial relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights, contains any software viruses or any other code , files or programs designed to stop, damage, corrupt, or disrupt any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any content used to collect or store users’ personal data.
7.Right of withdrawal for distance purchases
In case of purchases made from our eshop you can return a product and we will pay the price if you notify us in writing via the contact form https://www.exnovo.gr /contacts or by calling the Customer Service Department at +30 210 32 17 722 within 14 calendar days of receiving the product from you or from a third party you indicate. By exercising the withdrawal, you are obliged to return to us the product in its original excellent condition (as new) in which it was delivered to you or to provide us with clear and indisputable proof that you have sent it safely within 14 calendar days from the exercise of the right of withdrawal from you and within the same deadline we are obliged to refund you any amounts you have paid us using the method of payment which you have chosen to pay us the price. In case you have paid with a payment card, we immediately proceed to the order to the card issuer and we are not responsible for any delays in crediting the price to you that are not due to us.
Our products are subject to careful quality control before they are available for sale. In case for any reason any of our products you recieve is defective, we undertake its repair or replacement. Contact us at +30 210 32 17 722 and our partners will undertake to serve you.
Without limitation of the Withdrawal provisions of Article 9, the order can be canceled in the following cases: If the online order has been completed but the product has not been shipped yet, you can call +30 210 32 17 722 and our partners will cancel your order. After receiving the product, call us at +30 210 32 17 722 or contact us via the e-mail form on the website, explaining the reason you wish to cancel the order. One of our partners will serve you immediately and will inform you about all your options. In case your order has already been invoiced and you wish to cancel it, then contact the Customer Service Department at +30 210 32 17 722 and provide the details of your order. However, the status of the order will not change on your account page. In case you receive your order, you have an additional Right of Withdrawal from the contract for at least 14 working days after receiving the product. All products returned to our headquarters are subject to meticulous quality control. In any case, the products you wish to return must be accompanied by the necessary legal documents and receipts. If the shipping cost of returning the product exceeds the cost of universal postal service, it is not covered by exnovo.gr and is charged to the customer.
Your order may be delayed for the following reasons: In periods of extreme weather events or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order. In case it is impossible to contact you by phone and / or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. your details that you have entered are not properly updated. In any case, the delay does not exceed thirty days from the conclusion of the contract. The product you ordered has already been removed and is no longer available. In this case we will contact you by phone or e-mail to replace the product with something similar or to wait for its production if possible, this time cannot exceed 30 days.
12.Inability to Deliver
In case the cooperating courier company does not find you and your order is returned, we will contact you so that the shipment can be made again. If we do not find you and the order is paid, then the package will remain in our offices for 30 days. If your order is not paid and we have not been able to contact you, then it will be considered canceled.